What should I know before using the spa or gym?

The minimum age to access the wellness area is 18 years old, and in the spa it is compulsory to use a swim cap and towel. If you do not have them, you can get them at the hotel: swim cap for €2 and towel with a €10 deposit. The gym is open from 9:30 am to 1:30 pm and from 3:30 pm to 7:30 pm.

Published on 01/04/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

What are the restaurant opening hours?

The usual restaurant hours are breakfast from 8:00 am to 10:30 am, lunch from 1:00 pm to 3:00 pm, and dinner from 7:00 pm to 9:30 pm. As these may change depending on the season or daily operations, it is advisable to confirm them at reception during your stay.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Are drinks included in the booking?

As a general rule, drinks are not included in Half Board and Full Board stays. As an exception, in rates where this applies, house wine and water for guests over 60 are included. If the hotel offers another arrangement including drinks, the exact conditions will be shown in the booking details.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Can I request a room with a shower or a bathtub?

RH Corona del Mar has rooms with showers and others with bathtubs. You can indicate your preference when booking or mention it at reception, although availability cannot be guaranteed in every case. The hotel will nevertheless try to meet your request whenever possible.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

How does the birthday promotional code work?

The birthday code is sent by newsletter on the day of your birthday to registered customers who have enabled promotional communications. It is valid for 7 days and can be used for new bookings with stays taking place within the following 12 months. It can only be used once, applies to one room, excludes additional services, and cannot be combined with other offers or the RH customer discount.

Published on 14/01/2014. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

How can I reserve a parking space?

Parking can be booked during the reservation process on hotelesrh.com by entering your vehicle registration number. Cancellation is free up to 24 hours before arrival. After that, a €20 cancellation fee applies. Vehicles must be collected before 12:00 noon on the day of departure.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

¿Puedo cancelar mi reserva sin gastos?

Para todos los clientes que hagan su reserva a través de nuestra web oficial tendrán CANCELACION GRATUITA hasta 72hrs antes de las 12.00hrs del dia de llegada.

Publicada el 11/03/2022 ¿Le ha resultado útil esta respuesta? En caso contrario, remita un correo a faqs@hotelesrh.com

Seguro de asistencia médica gratuito con tu reserva

El seguro de asistencia médica incluye entre otras coberturas la repatriación o transporte en el caso de enfermedad, gastos de desplazamiento, reembolso de vacaciones no disfrutadas entre otras. Puedes ver la información completa puedes hacer clic aquí 

Publicada el 28/06/2020 ¿Le ha resultado útil esta respuesta? En caso contrario, remita un correo a faqs@hotelesrh.com

Can electric scooters be brought in or charged at the hotel?

No. Electric scooters are not allowed inside the hotel, nor may they be charged or parked within the property. Their charging or parking is also not permitted in the outdoor areas.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Does the booking include medical assistance insurance?

Yes. Hoteles RH states that the booking includes free medical assistance insurance, with cover such as repatriation or transport in case of illness, travel expenses and reimbursement for unused holiday time, among other benefits.

Published on 28/06/2020. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

What are the advantages of registering as an RH customer?

By creating an account in the Hoteles RH customer area, you can enjoy benefits such as an additional 4% discount, active promotions, free insurance, and free cancellation up to 72 hours before arrival. In certain destinations and direct bookings, the chain may also include free transfer service.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Can I complete online check-in?

Yes. You can complete online check-in from your personal area on the Hoteles RH website before arriving at the hotel, helping to speed up arrival and avoid waiting at reception.

Published on 01/05/2020. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Are group bookings accepted?

For individual bookings, groups of more than 4 rooms are not accepted, nor are stays linked to stag or hen parties, parties or anniversary celebrations. Separate bookings that are actually part of the same group will not be accepted either.

Published on 01/05/2020. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

What are the check-in and check-out times?

Check-in starts from 4:00 pm on the day of arrival, and check-out must be completed before 12:00 noon on the day of departure. The chain also states that it tries to have rooms ready earlier whenever possible.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Do children and babies need to be included in the booking?

Yes. All guests must be included in the booking, including babies and children. The hotel needs to know the number of occupants and their ages in advance, as not all rooms can accommodate a cot or extra bed. For booking purposes, a child is considered up to and including 12 years old; from that age onwards, they are considered an adult.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

What should I do if I do not receive the confirmation email?

First, please check your spam or junk mail folder. If the booking was confirmed on screen and you have a booking reference, you can review the details and download your voucher from the My Bookings section on the Hoteles RH website. You can also call +34 965 853 939 to verify the information.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Are pets allowed at RH Corona del Mar?

No. Pets are not allowed at RH hotels, except at Estudios Vinaròs Playa, which is the exception indicated by the chain and where specific conditions apply for this service.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

How many rooms can I book at most?

The online booking engine allows up to 4 rooms per reservation. If you need more than that, you must contact Hoteles RH directly to arrange the request.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

If I am under 18, can I make a booking?

No. The minimum age required to make a booking is 18 years old.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Where can I enter a promotional code?

If you have a promotional code, you can add it using the “Do you have a promotional code?” option shown at the top of the search box on the official website before completing your booking.

Published on 01/01/2024. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

Is smoking allowed in the hotel?

Smoking is not allowed on terraces, in outdoor areas intended for food and drink consumption, or in children’s areas. The hotel may have a designated smoking area.

Published on 11/03/2022. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

What is Benidorm’s Low Emission Zone and how does it affect guests staying at RH Corona del Mar?

The Low Emission Zone (ZBE) is an area regulated by Benidorm City Council to control access, circulation and parking in order to improve air quality. RH Corona del Mar is located inside this zone, so the hotel must arrange specific permits for guests arriving by car. If a vehicle enters without authorisation, municipal control cameras may generate a fine. For current rules, maps and procedures, the official Benidorm City Council website should always be consulted.

Published on 30/05/2025. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com

What is a restricted access area and how can hotel guests enter it?

A restricted access area is a part of Benidorm where traffic is limited and only authorised vehicles may enter. In the case of RH Corona del Mar, guests may access it to drop off or collect luggage. At check-in, they must provide their vehicle registration number, which the hotel staff enters into the municipal platform in order to request the necessary permit. The management and enforcement of this system depend exclusively on Benidorm City Council.

Published on 30/05/2025. Was this answer helpful? If not, please send an email to faqs@hotelesrh.com